FAQs

Does the company have enough experience?

We understand that the experience of a company reflects directly on the quality of the products and services provided by them. We have years of expertise our sleeves. We assure you that our company has been around long enough to understand the twists and turns and complications of the business. We have experience in handling different matters and have always contented customers with the best manufacturing solutions.


How long do we have to wait for results after placing an order?

Once you have placed an order, after picking effective quotes according to your needs, our skilled and efficient staff will make it a point to deliver results at the earliest possible. You can stay assured about the timely delivery of the orders and check every single piece for preciseness in engineering.

   

Is the company working according to current standards of the industry?

Yes, we are an ISO 9001:2000 Company that makes us reliable in terms of complying with the current standards of the industry, never giving you a reason to rethink your decision of working with us.

What if I have problems after the delivery of the products?

Though, we are confident you will never have to face problems while working with us, if in the unlikely case you have to deal with something, all you need to do is give us a call or an send us an email. Your problem shall be addressed at the earliest and we shall solve it the best of our capabilities.


What are the business hours?
Our office hours are 8:00AM to 5:00PM Mon-Fri. Our email and online support monitored after hours for quotes, order status and/or technical support.

Can I get a quote after hours?
Yes, submit via email or website. After hours requests made via phone or fax will be responded to the next business day.

How long has Avanti been in business?
MOKO opened it’s doors in 2001 and since that time has become one of the country’s leading suppliers of quick turn printed circuit boards from prototype to production quantities.

Where is MOKO located?
Our offices and manufacturing facilities are located in ShenZhen,China. All manufacturing and processing is done in house at our shenzhen facility.

What if I have a problem?
We are 100% committed to your complete satisfaction. If you ever have a problem of any kind please contact your salesperson or MOKO President, Flory immediately.

What Countries do you serve?
MOKO has a worldwide base of customers and serves all countries.

What if I don’t have computer files of my design?
We have the capability to generate design files from whatever you can provide whether it is drawings, a schematic, or even just a sample PCB.

What is my board size limit?
18” X 26”.

Can I order V-Score or tab routing?
Yes.

Can I order 2-oz Copper instead of standard 1-oz Copper?
Yes, we have produced up to 10-oz Copper.

Can you combine shipping on multiple orders?
Yes

Can I expedite processing?
Yes, turnaround time of 24 hours is available and same day delivery is available for some requirements.

What is your testing policy?
All PCB boards are 100% electrical tested prior to completion.


What is MOKO ROHS policy?
Avanti Circuits is ROHS compliant. We feel protecting the environment is paramount and will gladly manufacturer your boards within the ROHS guidelines. In fact, we made it our corporate policy to offer HASL free finish as a standard spec with no extra charge and have made our other surface finishes as affordable as possible.


What about our privacy concerns?

We understand that privacy is what matters the most for the clients and you can be rest assured that all your details stay safe with us.


.